Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with original packaging.

To start a return, you can contact us at Pixpressnz@gmail.com. 

You can always contact us for any return question at Pixpressnz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, , custom products (such as special orders or personalized items)

Unfortunately, we cannot accept returns on sale items gift cards

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Pixpressnz@gmail.com.

Refunds and policy’s 

 

Shipping policy’s 

order processing 

•customer magnet orders: 3-7 business days 

if needed by a certain date or need expedited shipping, please email us at pixpressnz@gmail.com. We are happy to work with you . 
• if you need an update with your shipping info, please contact us as soon as possible. If your order has not been sent yet we will be able to update it .

 

Refund policy 

custom photo magnets : because our photo magnets are made to order, we do not accept refunds, UNLESS you are not completely satisfied with your order. Please reach out to us if your arnt satisfied for any reason and we will make it right 

damages and issues : please inspect your order upon receiving and contact us immediately if the item is defective, or damaged or you recieved the wrong it so we can evaluate and make it right .